We canceled within 5 business days. They are absolute scammers! They convince you to try it out. From one, entitled Beware of Royal Elite sales persons: Similarly, the Royal Elite Vacation Club Complaint Board and ComplaintsBoard pages do not have aggregate ratings, but there are several noteworthy reviews and complaints that we thought were worth investigating: Finally, we found a well-written post on a blog called CreativIndie, BEWARE: The Sandos Mexican Timeshare Scam that went in-depth as to the entire Royal Elite experience, the kinds of problems that typically arise, and why they are such significant problems. Dear Royal Elite Members, I have been struggling to get this from REE and Sandos only to be told that I have to pay the remainder of the downpayment to get registered with REE. Royal Elite Vacation Club - Vacation Rental Site Review. The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. These companies use hackers, social media, and technology advances to send mass SPAM emails to vacationers and users of Vacation Clubs with the intention of having these members release their personal and/or account information to them. I still have the Reps. email address who sold us the weeks in April 2011, and have emailed her - whom we trusted, and have been told a variety of stories. They are so friendly and helpful! from Argentina +54 800 345 8114, Telephone No. Reservations Department A free inside look at company reviews and salaries posted anonymously by employees. However, we did not find any pages on their various websites for an official exit program. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/, Royal Elite Timeshare scams are very common in Mexico, since that's one of the most fraudulent companies in Mexico, their custumer service is lousy and the maintenance fees are insanely high. I understand that my permission described herein overrides my listing on any state or federal do not call list and any prior listing on the do not call lists of our partners and is optional. Can You Get Out of Manhattan Club Timeshare? However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. Desde Mexico: [protected] Customer Service Manager The objective of the brand is to encourage and cultivate the dreams of its esteemed members. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Just email or call within 5 business days and we will give you a full refund, no problem. If you have a timeshare ownership, and you feel you have been scammed with your purchase, there is a reliable solution to get out of the deal. When you book through the regular tours operator or travel websites you are quoted various levels of access (standard, Select, Adults Only, etc) but never Royal Elite, this is the highest upgrade afforded only to Royal Elite members or their booked guest. They never sell your timeshare and you end up owning two timeshares. Please don't be fooled by the prospect of being able to rent your weeks back, this is not the case. It fills us with joy to know that you and your family had an excellent time while on vacation, and that the variety of services exceed everyone of your expectations. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. Desde Mexico: [protected] from Canada and USA: 844 992 8339, Telephone No. We waited 1:30hs and when we arrived to the room it wasn't yet clean up. Mexican law is clear. There are plenty to choose from in Cancun that don't have these con artist around. We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). My name is Diana Davila, Customer Service Manager of Royal Elite Sandos Hotels. They convince you to try it out. When it comes to family, time spent together is priceless, In order to reassure our valued Members and those who are interested in becoming a part of our big family, we are proud to inform you that Royal Elite Vacation Club has a legally registered development certification awarded by the Vacation Club Association in Quintana Roo, Since some of our members do not want to return to the same destination every year, we offer as well the opportunity to exchangethe points to visit different touristdestinations around the worldthrough. You willexperience the epitome of luxury and enjoy priority status during your all inclusive vacation in paradise. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I only paid a $1000 deposit because I was leary. I have also experienced a very poor service. American Resource Management Group Review. When youre ready to cancel Royal Elite Sandos Resorts timeshare, wed love to help you find a reputable timeshare exit company who can help. Of course, the fact that the Royal Elite Vacation Club felt the need to post online like that isnt a good sign to us, it says that its far too difficult to contact customer service, which is another scam red flag. You can learn more about why escrow is important here. Our goal is to help timeshare owners find a reputable timeshare exit company to work with. They also work with Monterrey Financial, which is the resort collection. It has been a few weeks and still no refund. * From Mexico: [protected] 3208, 3207, 3213 You can book at any of the Sandos resorts. If youve been contacted by an organization claiming to have buyers waiting to purchase your membership, you might be subject to a membership resale scam. I have heard that it is a nightmare to reserve with REE. Taking it slow and knowing what you want . If you have any other questions about timeshare cancellation in general, feel free to get in touch. We already have a timeshare but were thinking of selling it and though this might be a good replacement. You can call us at. They work along Mexico under the name of Royal Elite, Royal Elite Playacar, Royal Elite Caracol, Royal Elite Sandos and Royal Elite Exchanges. * From Canad/Usa: [protected] This way we can ensure the full understanding of the membership so we can guarantee the happiness of our members, but with almost 20,000 members in our family, we are also aware that some clients may need extra assistance to understand all the benefits that they are entitled to through the membership. We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). Pros Can You Get Rid of a Reef Playacar Resort & Spa Timeshare? The only good point is the beach and the spa! * From everywhere: [protected] Ext. Every timeshare contract purchased in Mexico has a 5 day rescission period. Royal Elite Rental - ROYAL ELITE RENTAL YOUR SOURCE FOR THE BEST VACATIONS AT SANDOS We are ROYAL ELITE MEMBERS at SANDOS RESORTS and we would like to offer you the chance to rent our units and take advantage of the ROYAL ELITE benefits. from Mexico: (984) 873 4493, Telephone No. Royal Elite Vacation Club members enjoy unparalleled services, luxury amenities, and VIP status which includes access to exclusive gourmet restaurants, private beach areas, swimming pools, special facilities reserved just for members, and much more. Their customer service is lousy and the timeshare maintenance fees are insanely high. * From Mexico: [protected] Also a co-worker has a membership with Royal Elite Vacation Club and has no trouble using her membership. Just got back from my yearly vacation to Sandos Playacar, and everything was perfect, good food ,I really think the buffets have a great variety of things to eat and desserts yummy. Therefore, Royal Elite is not liable for any interaction or outcome with the aforementionedcompany. Customer Service Department There are so many postings about this scam. It was a handicap room with two beds.First, by phone, they told us they didn't have anther one. It has been a few weeks and still no refund. If you want to save money and stay in better rooms with more perks and benefits then Royal Elite Vacation Club is for you. This review was chosen algorithmically as the most valued customer feedback. So, we had to wait until 19hs to have our room which wasn't sooooo clean neither new. * From Mexico: [protected] We were convinced, or more like coerced, into making the purchase. See reviews and photos from other guests with pets. Dear Amy_Iowa,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. We have been notified by some of our clients that they have been contacted by broker companies or travel agents (sometimes posing to be Sandos) about vacation offers to rent, sell, or exchange weeks of their membership, or to buy their membership from them. We were told so many stories, since December 2011 I have emailed, telephoned to speak with someone anyone over this, we cannot find a company to rent back our weeks, I cannot get hold of anyone from REE to exchange these either. from Mexico: (984) 873 4494, Telephone No. We also ensure all reviews are published without moderation. We have stayed in the adults only section and have taken our family staying in the family section. from Mexico: (984) 873 4492, Telephone No. Put in writing you want your contract canceled and it is canceled. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 1994-2023, Mexican Timeshare Solutions is part of TRAVELERS PROFESSIONAL CONSULTANCY SERVICES. Its advertisements are also false. Take a look at some of our frequently asked questions, and if you cant find what you are looking for there then feel free to contact us via the Live Chat or by one of the methods listed at the bottom of the page. https://www.facebook.com/groups/sandosplayacarfans, https://www.facebook.com/groups/sandoscaracolfans, https://www.facebook.com/groups/sandosroyaleliteguests. The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. Royal Elite Vacation Club members enjoy unparalleled services, luxury amenities, and VIP status which includes access to exclusive gourmet restaurants, private beach areas, swimming pools, special facilities reserved just for members, and much more. This will surely increase the credibility of your complaint. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. from any other country: +52 (984) 873 4493. Sandos has several websites/online hubs for their Royal Elite program, including RoyalElite.com, RoyalEliteWeeksRental.com, and Sandos.com/Royal-Elite. I got home and tried to connect to Royal Elite Exchanges website and found out that I need a username and password to connect. Stay away from the vultures that try to high pressure you into buying a membership. Keep an eye out for the following to avoid timeshare scams: Whenever you make a purchase, especially when it comes to vacation properties, always read the fine print, and dont fall for any high-pressure sales tactics. We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). We would never recommend this again.. Not so. http://www.timesharescam.com/, Royal Elite is one of the worst timeshare companies in Mexico, they have a terrible reputation regarding timeshares, being that said, a Royal Elite Timeshare is not a good purchase at all. Los clientes que se registran para ser miembros del club, supuestamente tienen acceso exclusivo a ofertas especiales en ms de 180 propiedades de complejos tursticos en los Estados Unidos, Mxico y el Caribe. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Verification can help ensure real people write reviews about real companies. They use proven sales tactics, and somehow everything sounds pretty good, but their claims were never realized. Please feel free to contact us: However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. I also consent to use of emails and the use of an automated dialing device and prerecorded messages. Royal Elite Sandos Hotels We already have a timeshare but were thinking of selling it and though this might be a good replacement. Can You Get Rid of a Sunset Group Timeshare? * E-mail address: finanzas@royalelite.com Besides exchanging points to have the chance to visit differenttouristic destinations they also offer an extensivevariety of services. customerservice10@royalelite.com, customerservice11@royalelite.com, customerservice12@royalelite.com customerservice10@royalelite.com, customerservice11@royalelite.com, customerservice12@royalelite.com We love Sandos!!! Timeshare owners are not told that they have 5 business days to cancel the contract with no penalization. Anyone can write a Trustpilot review. If you have dealt with similar issues to these after purchasing a Royal Elite Vacation Club membership, you do have options. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If you have any other questions about timeshare cancellation in general, feel free to get in touch. Which Is The Best For Your Pocket. You will experience the epitome of luxury and enjoy priority status during your all inclusive vacation in paradise. Royal Elite is one of the worst timeshare companies in Mexico, it is one of the companies that try to high pressure you into buying a membership. members enjoy unparalleled services, luxury amenities, and VIP status which includes access to exclusive gourmet restaurants, private beach areas, swimming pools, special facilities reserved just for members, and much more. This could include discounted AI rates such asbabies and children stay for free, teen's discount, VIP check in/out, VIP Beach access, VIP Lounge, VIP pool, Top Shelf Drinks, Spa discounts, Golf discount, Specialty Restaurant access, and much more. Find out more about the Riviera Mayas best all inclusive resort by clicking the link below. Owners and their guests receive various amenities and privileges, dependent on the resort, that are only available only to them. E-mail Address: When you contract with Royal Elite timeshare you also are enrolled with RCI and Holiday Systems International (HIS), which assists with cash exchanges for Royal Elite weeks that people dont use, and other travel services, such as 50% discount hotels, airfare, etc. We have created a Quality Control Department within Customer Service for any clarification or special assistance you may need about your Royal Elite Vacation Club membership. While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. Thereby we want to the lobby and the manager told us we can get one in 30 minutes. Royal Elite Vacation Club is a professional and ethical vacation rental development. And always look for a timeshare exit company that allows you to pay using escrow, so that they dont get paid until you are completely satisfied. Do not waste your money at Sandos. Share your photos and videos with others to prove the truth of your words. If you are not happy, you can cancel. It is possible to get rid of Royal Elite Sandos Resorts timeshare. 3 Royal Elite Vacation Club reviews. To finalize this is not an investment and do not buy for vacationing because you can get better deals on the web, do not fall into his lies or if you see him or receive an invitation from any person to attend the vacation program meeting (timeshare program) just refuse the invitation you receive, we would assure you that even the person who invites you to this meeting is lying. Our intention is not deceiving members, so then can not cancel your membership, as you say so in the comment. over Royal Elite in October 2009 that are using this website. Should Mexican Timeshare solutions help you today? Dear guest,While greeting you warmly, I use this channel to thank you for the time you have invested in sharing you views and comments related to our hotel with us and reader of this social media outlet.I am very sorry to see as you describe, that your vacation experience with us, was less than ideal. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. 4.5-star luxury resort by the ocean. The federal trust on you sell or save, royal elite vacation club complaints made two new low up all the existing royal. When looking into whether Royal Elite Vacation Club had an official timeshare exit program, we found a page connected to their guest portal with tips on avoiding timeshare resale scams. -we did not get 4 SANDOS weeks as sold to us during the arrangement and according to what Richard Quinones assured 3200 So I beg you, put you back in touch with Customer Service Agent to complete the process. See what the Royal Elite benefits are. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. By providing my contact information I am giving TimeshareExitCompanies.com and its partners permission to contact me about this and future offers using the information provided including calls and text messages to my wireless telephone numbers. Now that's funny. Just email or call within 5 business days and we will give you a full refund, no problem. Customer Service Manager * From everywhere: [protected] Ext.3240 You can visit any one of these pages to learn more about the program. Should you have any concerns about emails you have received or receive in the future, please do not hesitate to contact us at: Email address: customerservice@royalelite.com, Telephone No. All official accounts of Sandos and Royal Elite don't have a personalized name, example: All our official accounts describe the position of our staff, example: customerservice@royalelite.com, reservas@royalelite.com, Finanzas@royalelite.com. * From Canad/Usa: [protected] Ext. Salesperson claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket. These were not with the BBB, as Sandos Resorts has an inactive page and Royal Elite doesn't have a page with them at all, but we were able to find a few TripAdvisor reviews that spoke to the sales practices behind the timeshare program at a few different Sandos properties. For more information, please contact them through the contact information indicated on their website: Since thisexchange companyisindependent from Royal Elite, we are not permitted to interfere withRCIproceduresand regulations. Here are 8 tips for writing great reviews. Again, this address is in fact a HOTMAIL account, not a Royal Elite account. Soto all you unsuspecting people who stay at any of the Sandos ResortsWARNING! This package is good for, YOUR SOURCE FOR THE BEST VACATIONS AT AT SANDOS. Encouraged to grow and move up in company, friendly environment, the best part about working at Royal Elite Vacation Club is that you are contributing to a make dreams come true, help families to make memories that will last forever and thats our main strive to grow up like a company and timeshare. from any other country: +52 (984) 873 4493, Telephone No. See what the Royal Elite benefits are. 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