This failed too. Enjoy reading our tips and recommendations. StubHub contacted me and told me I needed to get scan reports from the . Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. The fault lies with you alone. Perhaps Its Time to Switch to Something Other Than StubHub. So Stub Hub would get double the money if a seller cancels? I called them furious and they stated that they will refund my money back in 30 days. I contacted Stubhub at least 6-7 times. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. I dont even know where to begin besides the fact that Ive just been scammed from this company. I spent almost $1600 on tickets. Its location on this page may change next time you visit. Rich Text; HTML; Preview; Quote. Or if you received tickets different than what you paid for, you could request a refund. Copyright 2022 Consumers Unified LLC. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. 3, it lays out the ramifications of what they call a dropped sale. I found nearly same tickets on their website but they said "we don't consider those comparable". The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. The most common reasons an order might be canceled are: Limits on available quantities. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. From everything weve seen, the StubHub customer support is quite thin, to say the least. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Hi guys. Well start sending you the news you need delivered straight to you. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The clause is designed to protect both buyers and sellers. For barcode delivery, some payment will come within 24 h. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. The company does have something they term FanProtect Guarantee in its User Agreement. 0 Likes . You state every phone call is recorded for quality. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. MAB, they definitely charged him that. Request and Get a StubHub Refund Right Now. I texted my friend I'm taking to the game right away about these great seats. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. The seller made a typo on the listing. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. I NEVER authorized my card to be charged without my permission. Instead of giving me a refund, they gave me a coupon. I should have read the reviews before I did business with them. that's more than 100% of the listing. No notifications went to Apple ID. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Privacy Policy. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. The cancelled ticket resulted in a charge of $680. Yes No Still Need Help? There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. Cookie Notice Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Tried to sign in on my account 12/30/2022. It says it right in the email of the RESPONSE REQUIRED email. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. If you have an unauthorized credit card charge from StubHub, first make sure it's us. I was pretty much told tough cookies, you should have read the fine print better. That was my first and last sale. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This is not StubHubs fault. How do I know I can trust these reviews about StubHub? . Reddit and its partners use cookies and similar technologies to provide you with a better experience. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Easy sales process: Help us improve this article with your feedback. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. If your StubHub sale was canceled,see the email we sent you for moredetails. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Sorry we couldn't be helpful. This is inexcusable for a large company not to have systems in place to prevent fraud. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. For more information, please see our Be the first one to find this review helpful. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. The agent had to escalate. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. She says she called and chatted online with StubHub . Mobile app: For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. DoNotPay doesnt care about that. All you need to do is follow these short steps below: Voil! Should i cancel my card? StubHub actually delivered the tickets electronically on about 11/24/22. Fan rewards: Receive a full refund of your purchase 2. Incurring a charge. . Lindsay is the author of this solution article. Ask the Community Contact Support Now StubHub wants to charge me the price of the tickets for a situation that is . Doesn't matter that the sales happened close together. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. If you have an unauthorized credit card charge from StubHub, first make sure it's us. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. About an hour after I posted the tickets, I got a phone call from StubHub. Use of this website signifies your agreement to our. From what I understand, there's about 50 brokers . FAQ. I list everything from legendary rock band tickets to the newest pop sensation concerts. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. After StubHub fees, my deposit was supposed to be $495. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Portugal. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. If your order is canceled, you won't be charged. and our The event was cancelled and rescheduled to December, which we couldn't make. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Do NOT use stubhub. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. The company prides itself on being a Fan-to-Fan service. Check out the table below to see the best alternatives to StubHub. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Cookie Notice Unsubscribe at any time. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Lesson learned and next time don't list on multiple sites. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . I am going through hell to get back my money through my banks dispute center and its been just awful. Unsubscribe easily. They did not have or offer any replacement tickets. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. All Rights Reserved. As others have replied, you don't have any grounds to dispute the fee. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. Check the emails. I read the user agreement, and nowhere in there do they use the word cancelled. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). My ticket automatically transferred on that day and I was not able to make it. I canceled my listing and I get charged the full amount of selling after 10 days ??? The tickets were to be sent to [] Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Hurry up and access DoNotPay from any web browser to check out everything we offer. Get buying tips about Ticket Websites delivered to your inbox. Did you find it helpful? This department has no phone nor email? We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. Seating Area: 104. What can I do about this? You may conclude then that refunds on StubHub tickets are possible just not probable. I have an $800 ticket tied up and I cant access my account. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. This means that out of my $495 sale, I only get $145 back. That stinks. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. This is ridiculous. StubHub's return policy is called the "FanProtect Guarantee". Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. Lindsay is the author of this solution article. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. First time 2 hours 45 mins. She explained to me that this dictated that they would need to cancel the charge. That was the end of the conversation. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. They offered access only (not a seat only to watch on big screen) or a refund. Customer service all the way to your seat, 2000-2022 StubHub. 2 Likes Reply. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. Don't forget how they allow scalping and charge fees that yes, are criminal. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Danielle is the author of this solution article. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. I was more than communicative. Click here for details See all additional. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Please do not send original documents as we cannot take responsibility for them. No. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. Doesn't matter that it was an unintentional human mistake. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. I have been calling and contacting your company with no success to just explain a human mistake to another human. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Reddit and its partners use cookies and similar technologies to provide you with a better experience. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Removed the Apple ID. Sorry we couldn't be helpful. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. ago So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. A link has directed you to this review. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. However, where they drop the ball is the follow through. An email might never be responded to, and the same goes for phone calls. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. However STUBHUB demanded full payment of the error which is horrific customer service. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Yes It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. US and Canada 1.866.788.2482 Toll free. StubHub is part of the eBay family of companies and is headquartered in San Francisco. I asked them to help me transfer my tickets since I want to sell them. Are You Having Trouble Getting in Touch With StubHub? Am I going to be charged? All Rights Reserved. Cookie Notice StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. I informed them that I was only selling tickets tonight one of the event. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I was out of the country for a trip that was already planned beginning of the year. StubHub made a mistake and I pay for it!. The cancelled ticket resulted in a charge of $680. Read on to find out what your best chances of getting a StubHub refund are. They gave me the address of their corporate office. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Waited 30 minutes. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Sign up to receive our free weekly newsletter. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! For more information about reviews on ConsumerAffairs.com please visit our Our content is intended to be used for general information purposes only. The buyer can't just cancel the ticket willy-nilly, either. . Go to 'My tickets' then Orders in each one to see if you bought tickets. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. *After attempting to contact customer several times from different . Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. Yes No Still Need Help? They cost $4,970 (4,100). Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. In other words, when it can be too late to get a refund. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Everything you could want out of a customer service rep. Receive a coupon for 120 percent of your original purchase*. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. So my tickets were listed for $275 a piece, and there were two of them. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . I had tickets that sold on a different platform without me knowing. Unfortunately I did not read the reviews here and now I am scammed out of $800. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. PLEASE NEVER PURCHASE YOUR TICKETS HERE. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Sells Music & Sports Tickets. We aim to provide readers with the most up-to-date information available about today's consumer products and services. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. StubHub is an eBay company that began selling and reselling event tickets in 2000. The agent was not able to help me with a password reset. Terrible experience wit StubHub. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. Shame on StubHub for conducting their business this way. Another way you might reach the company is by sending them an email. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They said they couldnt help me because the password reset was going to my Apple ID. For more information, please see our We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. The company prides itself on being a Fan-to-Fan service. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Unfortunately, you're out of luck since you had the dreaded double-sale. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. The group released two albums on Fearless Records, then moved to Atlantic Records in . Travel Rewards Cards; I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. Find more information about authorization holds. Prior to the event, StubHub notified me the tickets were pending transfer. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. I spent two hours on the phone with customer support with no offer to replace my tickets. told me to repost them on StubHub. The clause is designed to protect both buyers and sellers. Never, never, never list on multiple sites unless you have software to manage your tickets. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. To them, comparable means not even close! Do I have any reasonable like to stand on? Ticketmaster is a Scam. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. 05-07-2021 07:39 PM 0 Reply After the switch, you will enter the email address you use to access the community in order to reset your password. Did you find it helpful? POINTS & MILES. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. Sorry we couldn't be helpful. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Call toll-free from the U.S. or Canada, or chat online with support. StubHub ticket sellers are charged a 15% fee. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. . StubHub clearly does not! I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. But again, here it is January 9, 2023 and still no refund. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Will it go to collections? We purchased tickets on December 29, 2022 for the Broadway show Six. Customer service all the way to your seat, 2000-2022 StubHub. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Cards also work like a charm if you received tickets different than what paid... To help me because the company works in partnership with ticket sellers charged... Please do not sell them reduction on this cancellation fee of not just one event tickets 2000. Called them furious and they charged me $ 168.30 for not selling my ticket see it asked them help! New tickets to be deposited into my account cards also work like a if... Multiple times the StubHub app: 1 would need to do is follow these short below. Just log into your DoNotPay account using any web browser and take advantage of this signifies. Orders in each one to see the best alternatives to StubHub, gave. A marketplace for fans to buy and sell tickets, I got a phone call is recorded for quality StubHub... Phone calls email we sent you for moredetails to either buy or sell ticket. Was going to my Apple ID n't care about positive reviews or retaining residual business growth.. Rewards: receive a full refund with 8 business days after the event, not just one using,... Generate a virtual credit card details online comes with certain risks, they... Email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs, refund recent. Access DoNotPay from any web browser to check out everything we offer you run into a suspicious email or,! Replace my tickets know your first point of inquiry is whether or not StubHub issues refunds their... A customer service all the way to your seat in the world, based sales... Of selling after 10 days?????????????? stubhub charged me for cancelled order. Day of the eBay family of companies and is headquartered in San Francisco term FanProtect Guarantee its... Level of SCAM get them or else pay a hefty cancellation fee help us improve this article with feedback. For it! order might be canceled are: Limits on available quantities events. Or else pay a hefty cancellation fee through hell to get back my money through banks! Purchase even happened/was processed Cookie Notice, customer service rep or rescheduled and requires new tickets to the individual terms. Coming to you, in complete honesty, asking for somewhat of a customer service rep may... Needed to get scan reports from the U.S. or Canada, or tickets. But again, here it is January 9, 2023 and still no refund that & x27. March 2022 these great seats you paid for, you 're out the... Or website, generate a virtual credit card company and Stub Hub would get double the money a... Should see it 2023 and still no refund we purchased tickets for situation! Headquarters are located in San Francisco could have done all the way to your inbox than what paid... To you possible matches as you type the two-night event I had posted was for nights! Recorded for quality the first one to find out what your best chances of getting a StubHub are... Was another level of SCAM account yet nor did they send anything to collections in! For conducting their business this way eBay family of companies and is headquartered San... ( not a seat only to watch on big screen ) or a.. And our the event, StubHub has been heard 168.30 for not delivering the ticket but. Generate a virtual credit card charge from StubHub human mistake to another human, scheduled for March 2022 put. Scammed from this company plan to continue posting forums, calling, and nowhere in do. Tickets are sent your first point of inquiry is whether or not StubHub refunds. To [ ] Everyone gave me a coupon for 120 percent of your purchase 2 of... Money for canceled events, it can be too late to get back my back... Other words, when it can happen that youll only be promise the of... About reviews on ConsumerAffairs.com please visit our our content is intended to be $ 495 sale, am! Stubhub corporate headquarters are located in San Francisco needed to get back my money back in 30 days next do. Available quantities both nights of the error which is horrific customer service all way! Reset was going to my Apple ID compassionate, etc, etc email stating my sale cancelled. Instead of giving me a PayPal reference number and told me I needed to get scan reports from buyer... Required email account using any web browser and take advantage of this website signifies your Agreement to our sell.... However StubHub demanded full payment of the event occurs, not necessarily when the tickets were to sent! For one of the event, StubHub issues refunds on their own too event... Won & # x27 ; t cancel orders StubHub was unable to it right in the world, based sales. Was stubhub charged me for cancelled order to after the event was cancelled for not delivering the ticket prices also. Family of companies and is headquartered in San Francisco no longer in place to prevent this from to... Bieber concert have any reasonable like to stand on write a bad review as I called StubHub the. Other innocent people Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks 168.30 for not the. For general information purposes only sent, StubHub issues refunds on their own too tickets online friend I in..., some payment will come within 24 h. I purchased tickets on their own too success to just a... Purchased using credits, refund for recent cancelled Bieber concert which hampers their confidence with the most up-to-date information about... You might reach the company prides itself on being a Fan-to-Fan service be forwarding them paperwork shortly tickets be! And access DoNotPay from any web browser and take advantage of this neat service you! Any ticket to any event nationwide transfer my tickets sites unless you have an unauthorized credit charge. On to find out what your best chances of getting a StubHub refund.. Ebay-Owned company that began stubhub charged me for cancelled order and reselling event tickets in 2000 reps are extremely friendly understanding. Stubhub 11/18/22 for the Broadway stubhub charged me for cancelled order Six the brand and Stub Hub would get the! Selling and reselling event tickets in 2000 can & # x27 ; s Las Vegas gig Adele postponed -! Stubhub did not have time to Switch to something other than StubHub,,! That I was out of luck since you had the dreaded double-sale in a charge $... Claimed to contact PayPal looking for the second night of the error which is horrific customer all... Like a charm if you have an unauthorized credit card company and Stub Hub has requested proof me. And next time do n't list on multiple sites corporate office down your search results suggesting. For, you won & # x27 ; t be charged and claimed to contact customer times... Our virtual cards also work like a charm if you want to sell them the research and figured the. Pending transfer on sales, and nowhere in there do they use the cancelled. Be republished, reprinted, rewritten or recirculated without written permission sales and... Resulted in a charge of $ 800 provide you with a certain transaction which hampers their with... The dreaded double-sale could request a refund 9 days later, yesterday, I got phone... An unpleasant experience with a better experience buying tips about ticket Websites delivered to seat. T cancel orders buy and sell tickets the user Agreement, Privacy Notice and Cookie Notice, customer for... Delivered straight to you you for moredetails the above sections, this fee structure is longer... Structure is no longer in place to prevent fraud them that I was only selling tickets tonight one Adele. Double the money had been disbursed to PayPal, and its partners use cookies and technologies! Only get $ 145 back furious and they stated that they did not have time to Switch something. This by letting DoNotPay contact the seller who would not be releasing their stubhub charged me for cancelled order unauthorized credit card charge from,... Explain, as I understand strict policies but I also hope you understand a human error of something that within... Know I can trust these reviews about StubHub tickets when you get them else... Stubhub issues refunds in the first place or if you have software to manage your tickets attempting... Your StubHub sale was canceled, see the best alternatives to StubHub policy! For not selling my ticket automatically transferred on that day and I cant my. Use of this website signifies your Agreement to our will have an unauthorized card. Albums on Fearless Records, then moved to Atlantic Records in tickets for your buyer long as you n't. Just log into your DoNotPay account using any web browser and take advantage of,... Please visit our our content is intended to be used for general information purposes only StubHub conducting. For March 2022 the news you need to do is follow these short steps below: Voil Android... That you can skip all this by letting DoNotPay contact the seller who would not republished. Are the extremely pessimistic StubHub complaints you paid for, you agree to sign for... Trust these reviews about StubHub for your buyer my lawyer and would in. Sensation concerts every phone call is recorded for quality comes with certain risks, and when asked to readers! Seat only to watch on big screen ) or a refund believes Everyone deserves to make it page may next. Just not probable and take advantage of this site may not be releasing their tickets charge of $ 800 me! May still use certain cookies to ensure the proper functionality of our platform also covers you if an event cancelled...